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FAQ

1. Why Kia-Charlotta Nail Polish?

Check out our 10 reasons for why here.

2. Do your products fall under the category “natural cosmetics”?

Our goal is to create the perfect harmony between quality and natural with any of our products. This means the following:

2.1 Nail Polish Remover

Our nail polish removers are certified natural cosmetics by COSMOS Natural.

2.2 Nail Polish

We have done our best to create the a nail polish that is as natural as possible and our nail polishes are up to 87% natural (depending on the pigments used) and we don’t include many ingredients commonly used in nail polishes. Nail polish is however a very special product and for it to work like a nail polish should work it requires ingredients such as solvents and a film former which are not approved within in a natural cosmetics certification.

3. Are your products cruelty-free?

In the EU testing cosmetics and their ingredients on animals has been completely banned since March 2013. Additionally, cosmetic products that have been tested on animals may not be placed on the market, even when the tests were carried out in a country outside the EU. 

4. Why Vegan?

At Kia-Charlotta we love all animals and creatures and decide not to differentiate between any of them. What comes from an animal belongs to the animal. For us, vegan means no animal ingredients or animals testing in or on our products. 
All our products are certified vegan by "The Vegan Society". 

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5. How can I make sure I pick the right colour?

We try our best to represent the colour in different ways on our website. Not only do we have nail images on each individual product page but we also have a swatch video from all colours. If you still feel unsure about the colour, make sure to visit our Instagram for more pictures. Feel free to also contact us for any further assistance at hello@kia-charlotta.com or call us at +49 89 9545741 80

6. Do You Ship Internationally?

We ship internationally. All deliveries are shipped with our shipping partners DHL and UPS, depending on the zone of the destination country. You can find more information here.

7. Which packaging materials do you use and are these sustainable?

We only use sustainable materials that are free of plastic and which are recyclable.

7.1 Nail Polish Carton: 

Our cartons for the nail polishes come from a family owned business and regional production from the greater Munich area. They operate with green electricity part of which is generated by the in-house photovoltaic system. The material we use is an environmentally friendly chromosulfate carton which is FSC certified. The cardboard is coated on one side with a semi-matt and made of elemental chlorine-free bleached pulp. The material is recyclable.

7.2 To protect our products we use >Sizzle-Pak<:

The colorful filling material which we use to protect our products within shipping, we use so-called ›Sizzle-Pak‹. The Sizzle-Pak is a filling and cushioning material made of 100% eco-friendly recycled paper, which is dyed and cut in zig-zag stripes. These provide similar protection as an air cushion and are absolutely dust-free and does not cause discoloring of other objects.

7.3 Shipping packages/boxes:

Our shipping boxes are also FSC certified and produced carbon neutral. With the FSC® seal, we ensure that only wood from certified forests is used for the cardboard. The illegal clearing of trees is thus excluded.

8. Do you sell nail polish remover?

Yes! We have created our own nail polish remover which is certified natural (by COSMOS natural). Check it our here.