Free Delivery Within Germany

FAQ

1. Why Kia-Charlotta Nail Polish?

Check out our 10 reasons for why here.

2. Do your products fall under the category “natural cosmetics”?

Our goal is to create the perfect harmony between quality and natural with any of our products. This means the following:

2.1 Nail Polish Remover

Our nail polish removers are certified natural cosmetics by COSMOS Natural.

2.1 Nail Polish

Nail Polish is very different to any other make-up or cosmetic product and for it to correctly serve its purpose, some ingredients that do not fall under the “natural cosmetic” category are included in our formula. Our nail polish is however 15 free* meaning it does not include the following 15 most commonly used toxic ingredients or animal derived ingredients:

1. Phthalates (incl. Dibutylphthalate (DBP), Diethylhexyl Phthalate (DEHP))
2. Toluene (also Methylbenzene)
3. Xylene
4. Camphor
5. Formaldehyde
6. Formaldehyde Resin
7. Ethyltosylamide
8. Triphenylphosphate
9. Styrene/Acrylates Copolymer
10. Colophoneum
11. Organic Halides (AOX)
12. Parabens
13. Silicone
14. Fragrances
15. Animal Derived Ingredients. 

Additionally, our nail polish shades don’t contain acrylates copolymer or any other liquid or solid microplastics**, Benzophenone-1, Benzophenone-3 or gluten.

*nail polish shades from previous collections (SS20 and earlier) are with our old 14 free recipe. The free from list is the same as above excluding 9. Styrene/acrylates copolymer
**according to BUND e.V. & Verbraucherzentrale

3. Are your products cruelty-free?

YES. All our products have been registered by ›The Vegan Society‹ and ›PETA‹. 

CF-Peta

4. Why Vegan?

At Kia-Charlotta we love all animals and creatures and decide not to differentiate between any of them. What comes from an animal belongs to the animal. For us, vegan means no animal ingredients or animals testing in or on our products.

5. How can I make sure I pick the right colour?

We try our best to represent the colour in different ways on our website. Not only do we have nail images on each individual product page but we also have a swatch video from all colours. If you still feel unsure about the colour, make sure to visit our Instagram for more pictures. Feel free to also contact us for any further assistance at hello@kia-charlotta.com or call us at +49 89 9545741 80

6. Do You Ship Internationally?

We ship internationally. All deliveries are shipped with our shipping partners DHL and UPS, depending on the zone of the destination country. You can find more information here.

7. Which packaging materials do you use and are these sustainable?

We only use sustainable materials that are free of plastic and which are recyclable.

7.1 Nail Polish Carton: 

Our cartons for the nail polishes come from a family owned business and regional production from the greater Munich area. They operate with green electricity part of which is generated by the in-house photovoltaic system. The material we use is an environmentally friendly chromosulfate carton which is FSC certified. The cardboard is coated on one side with a semi-matt and made of elemental chlorine-free bleached pulp. The material is recyclable.

7.2 To protect our products we use >Sizzle-Pak<:

The colorful filling material which we use to protect our products within shipping, we use so-called ›Sizzle-Pak‹. The Sizzle-Pak is a filling and cushioning material made of 100% eco-friendly recycled paper, which is dyed and cut in zig-zag stripes. These provide similar protection as an air cushion and are absolutely dust-free and does not cause discoloring of other objects.

7.3 Shipping packages/boxes:

Our shipping boxes are also FSC certified and produced carbon neutral. With the FSC® seal, we ensure that only wood from certified forests is used for the cardboard. The illegal clearing of trees is thus excluded.

8. Do you sell nail polish remover?

Yes! We have created our own nail polish remover which is certified natural (by COSMOS natural). Check it our here.