Payment / Dispatch

We are happy to provide the following payment methods free of charge:

- Direct transfer/ bank transfer (SOFORT Überweisung; Available in Germany, Austria, Switzerland)
- PayPal
- Credit card (Visa, Mastercard, American Express)
- Advance payment by transfer
- Direct debit via Heidelpay (bank collection)
- Purchase on invoice via Heidelpay (Available in Germany, Austria, Switzerland)

When purchased on invoice, payment is due within 14 days of the invoice.In the case of payment by direct debit (bank collection), you authorize us to collect the invoice amount from the specified account. Direct debit is concluded with a contract. When paying by credit card the debit of the credit card accounts with contract conclusion.

Shipping Information:

All deliveries are shipped with our shipping partners DHL and UPS, depending on the zone of the destination country. Items that have varying delivery times and if not agreed otherwise, we ship all items together. In this case, the delivery time is according to the article with the longest delivery time. The goods will be shipped Monday to Friday with an order until 1 pm if we have it in stock. In case you have chosen advance payment as your payment method, items will be shipped after we have received the payment. The following zones apply:

Zone 1: Shipping within Germany:

Shipping partner: DHL
Delivery time: approx. 1-4 working days
Shipping: For deliveries within Germany we offer free shipping.

Zone 2: Shipping to Austria and Switzerland:

Shipping partner: DHL
Delivery time: approx. 1-4 working days
Shipping: For deliveries to Austria and Switzerland, we charge 7,90 Euro for shipping. From an order value of 50,00 Euro we offer free shipping to Austria and to Switzerland.

Zone 3: 

Countries: Belgium, Denmark, Finland, France, Great Britain, Italy, Croatia, Luxembourg, Monaco, Netherlands, Poland, Sweden, Slovakia, Slovenia, Czech Republic
Shipping partner: UPS
Delivery time: approx. 1-5 working days
Shipping: For deliveries to countries within zone 3, we charge 7,90 Euro for shipping. From an order value of 50,00 Euro we offer free shipping to countries within zone 3. 

Zone 4:

Countries: Andorra, Bulgaria, Estonia, Greece, Guernsey, Ireland, Jersey, Latvia, Liechtenstein, Lithuania, Norway, Portugal (except Azores and Madeira), Romania, Spain (except Canary Islands, Ceuta and Melilla), Hungary
Shipping partner: UPS
Delivery time: approx. 1-5 working days
Shipping: For deliveries to countries within zone 4, we charge 14,90 Euro for shipping. From an order value of 115,00 Euro we offer free shipping to countries within zone 4. 

Zone 6:

Countries: Azores, Canada, Madeira, Malta, United States of America, Cyprus
Shipping partner: UPS
Delivery time: approx. 2-6 working days
Shipping: For deliveries to countries within zone 6, we charge 29,90 Euro for shipping. From an order value of 230,00 Euro we offer free shipping to countries within zone 6. 

Zone 7:

Countries: Albania, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Ceuta, Faroe Islands, Georgia, Gibraltar, Greenland, Iceland, Canary Islands, Kazakhstan, Kyrgyzstan, Kosovo, Macedonia, Melilla, Moldova, Montenegro, Russia, Serbia, Tadzhikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan
Shipping partner: UPS
Delivery time: approx. 2-6 working days
Shipping: For deliveries to countries within zone 7, we charge 34,90 Euro for shipping. From an order value of 270,00 Euro we offer free shipping to countries within zone 7.

Zone 8:

Countries: China, Hong Kong, India, Japan, Singapore, Taiwan, Thailand
Shipping partner: UPS
Delivery time: approx. 2-6 working days
Shipping: For deliveries to countries within zone 8, we charge 39,90 Euro for shipping. From an order value of 310,00 Euro we offer free shipping to countries within zone 8. 

Zone 9:

Countries: All other countries
Shipping partner: UPS
Delivery time: approx. 2-6 working days
Shipping: For deliveries to countries within zone 9, we charge 49,90 Euro for shipping. From an order value of 385,00 Euro we offer free shipping to countries within zone 9. 

Unfortunately, we are not able to ship to the following countries: Iran, Mexico, San Marino